ESRI has launched the ArcGIS Ideas Web site http://ideas.arcgis.com. This site offers users a place to contribute their ideas to ESRI and have the community discuss and vote on those ideas.
The ArcGIS Ideas Web site is intended for use by ESRI customers and the GIS community at large.
Another good one is http://resources.arcgis.com/, which is really all of our support and forums wrapped up under one site with some additional information.
South Carolina Account Manager
Office: 704.541.9810 x8670